Unable to load ANY campaign whether new or copy version

Participant

Unable to load ANY campaign whether new or copy version

Both last night - all night - and now throughout this morning, NOTHING will load from the website. Clicking on any template from the "Create" selections results in perpetual "Loading" icon animation. Attempting to "Copy" existing campaign in my file — same unending "Loading" icon. Is this a system-wide problem? How long before access will be re-established? Is there any HELP anywhere on Sundays?

7 REPLIES 7
Employee

Hello @CountryP3,

 

Thank you for reaching out to the Community! i apologize that you are unable to load campaigns. We have not received any other reports of this happening. Can you please troubleshoot by trying a different browser? Thanks!


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I tried different browsers to no avail at the time the technical problem was occurring. Your reply was posted after the apparent technical problem was corrected by CtCt, sometime during daytime hours on May 24th. Perhaps there were no other users trying to produce their electronic newsletters between the hours of midnight and 7am,  to take note of the problem and  make another report. 

Hi @CountryP3 

 

Thank you for following up with us on this experience! While we’re happy to hear you’re able to work in your account again, as mentioned previously in this thread we did not receive reports of site wide issues on May 24th. However if you come across this experience again please don’t hesitate to respond to this post as we would be happy to assist you further. In these cases we also would recommend trying your account in an incognito or private window.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

me too I'm trying to open my account to create a new campaign and on different browsers have the same page with "unable to load campaigns" 

please help me to solve this problemunable.jpg

 

Hello @MaherD ,

 

Does reloading the screen (ctrl+R or cmd+R) resolve the issue? Is this issue occurring in different browsers, or does clearing the browser's cache (just the cached images and files) resolve the issue? Additionally, if you're using Chrome, you could try checking in the extensions for something called "Cisco Webex Extension" and seeing if disabling that lets you through.


William D
Community & Social Media Support

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Consulting & Training

Thank you, William, but I tried  reloading the screen and use the different browsers and clearing the browser's cache and I'm checked the chrome extensions and I didn't use  "Cisco Webex Extension" all of this didn't resolve the issue

 

I still have the issue and can't create any new campaigns and the account open one page "Unable to load campaigns

 

please I need your help to resolve this issue to can sent my campaigns

Hello @MaherD ,

 

Thank you for the follow up information. It does look like you were able to get an email sent today. Did any new messaging show up, or did you do anything different?

One thing that may help is that if for whatever reason the main page isn't loading, you can try going to https://campaign-ui.constantcontact.com/campaign/campaigns/list as a way to go directly to your My Campaigns screen (assuming you're already logged in).


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.