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Unable to make any purchase on eStore

VincentG671
Occasional Participant
‎04-10-2022 10:29 AM
0 Votes
‎04-10-2022 10:29 AM

Hello,

 

I could not contact phone or chat support (closed on Sunday), thus my post here. A client complained about not being able to purchase my book on my ConstantContact eStore.  I tried myself, and was also unable.

 

Example of product: https://machinelearningrecipes.com/store/product/p_2849392

 

When you click on "check out" (see screenshot), it goes to a blank page, and it is not possible to proceed. I had to tell the customer to use my other e-Store, hosted on WordPress (not connected to Constant Contact), which is working.

 

Thank you for looking into this.

Vincent

 

Capture.PNG

1 REPLY 1
Zoe_H
Employee
Employee
‎04-10-2022 10:36 AM
0 Votes
‎04-10-2022 10:36 AM

Hello @VincentG671,

 

I apologize for the experience you are having! It appears this store is located on Website Builder, for assistance on this please give them a call tomorrow. I do apologize for any inconvenience this may cause. Thank you! 


Zoe H.
Community & Social Media Support

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