Unable to save after editing e-mail in Constant Contact

[lwvncsmc]

I have an e-mail I sent every month via Constant Contact. I use the previous month's message as a template, make the changes, and then send it. For the last 2 months I keep getting an error "unable to save document". I am using a one year old Dell Windows 11 PC, CPU utilization is at only about 20%, memory usage is 55-60%. I have tried different browsers, all have the same problem. I have tried editing on a 6-year-old Windows 11 PC and I am not having a problem. CPU and memory utilization are about the same on that PC. I am hoping someone has a helpful suggestion. This situation is pretty unacceptable. Seems I am forced to use an older PC to create my messages - doesn't make any sense to me.

[Caitlin_M]

Hi @lwvncsmc. Thank you so much for providing us with this much information. This really helps us assist you with reviewing the error. I have a few more questions to ask so we can further narrow down what might be causing this.

1)  Are you on a VPN when editing the campaign?

2) You mentioned the error appears on multiple computers. Is this happening on different browsers as well or in incognito/private?

3) Do you recall what steps you are taking prior to the error appearing (inserting an image, new text block, etc)?

4) Does the error occur when selecting a brand new template, not the copy?

[lwvncsmc]

One more important fact - the PC I'm having trouble with is running Windows 11. The older PC still has Windows 10 and I am not having this issue.

[lwvncsmc]

Thanks for getting back to me. 

1) I am not on a VPN

2) The error has not been appearing on multiple computers, just my primary Dell laptop. It happens in multiple browsers, incognito or not - Chrome, Edge, Firefox

3) The error has appeared after editing text, adding text, inserting an image - a variety of situations.

4) If I create a brand new message I do not get the error - just when I copy and edit an existing message.

I'd appreciate any suggestions. Thank you.

[William_A]

Thank you for providing that info. Our Tier 2 team has taken over the case, and will be sending an update via email within the next four business days.