Hello @JonS426 ,
I am sorry that the customizations that you made to the template did not save. I took a look at your account and see that the last save time was a little after 4 pm ET today. Does this sound correct?
If the changes are not appearing within your email, did you happen to send yourself a test with those changes? If so, we might be able to get the information added back into the account from the test email. If there is not a test email, we do not have versions of emails saved, the last save to an email is what will appear within an account.
Can you also tell me more about when you were editing, did you get any error messages or did anything seem to load slowly? Is there a possibly that there could have been an internet connection issue? Any information that you may have can help us to determine what could have happened to cause the email to not save properly.
I am very sorry to hear of this frustration. The email should be set to autosave every few minutes so it should still exist in your account. Can you help with some additional information to troubleshoot?
- What browser are you working in?
- Do you see a white screen, spinning wheel or something else?
- Do you see any error messages on the page?
Thanks for your help,
I am very sorry to hear that this is happening, I can understand how frustrating this would be. Do you have an example of one of the emails that did not save? The name or subject (or date!) would be helpful. I can do some digging into your account to see if I can determine what is happening for you.
I apologize that this happened within your account, around the time that you posted this message we were experiencing some site issues that could have been the cause of this. These issues have since been resolved. If you experience any issues like this again in the future, please let us know.
Also, as a note, we recommend sending test versions of your email, if possible, to yourself when you have completed major editing changes/enhancements. By sending a test version of the email you are keeping a copy of the email in your inbox. If for any reason content is accidentally deleted or a system issue occurs, we can re-create the email based off of that test.
On Sunday I was working on a piece for about an hour.
I do saves almost every few minutes. I did one save and the entire page went blank and lost all my work. Not Happy
I went back and started again from a template but missing a lot. I worked on it another 30 minutes and decided to take a break.
I came back after lunch with a clear mind and signed on to find my original piece plus the piece I spend an extra 30 minutes on.
Its seems like its something different every day.
I'm sorry to hear that your work isn't saving.
Thank you in advance for your assistance in answering the above questions. For immediate assistance, please reach out to our Support Team.
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