Unable to save any changes

Participant

Unable to save any changes

I am editing a template, however, even when I DO NOT make changes, and select "Save", I receive an error message: 'unable to save because of URL' I have not added any URLs, no URL is specified, and I have not made any changes to the stock template. This is very disappointing.
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I was working on my first use of 60-day trial, spent an hour composing and uploading, during the save, the computer froze up and it appears I will loose everything. Not very happy with your services yet.

Hi @JeanI28 

I am very sorry to hear of this frustration. The email should be set to autosave every few minutes so it should still exist in your account. Can you help with some additional information to troubleshoot?

 

- What browser are you working in?

- Do you see a white screen, spinning wheel or something else?

- Do you see any error messages on the page?

 

If this is continuing to happen we recommend trying another browser or trying your current browser in Safe Mode. 

Thanks for your help,

Hannah M.
Community and Social Media Support

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Several times I've saved versions of a campaign draft and have gone back the next day to find out it never saved. I've had this problem before with the last campaign that I created. It says its saved with the time but after leaving the site and going back in, the changes are gone. Why is this continually happening? Its such a waist of time.

Hi @JennyG87

I am very sorry to hear that this is happening, I can understand how frustrating this would be. Do you have an example of one of the emails that did not save? The name or subject (or date!) would be helpful. I can do some digging into your account to see if I can determine what is happening for you. 

Hannah M.
Community and Social Media Support

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Occasional Participant

I am not certain what the nature or cause of this issue is, but this morning I lost a campaign draft that I was working on while using Chrome as my browser; after making substantial edits in the Edit screen and consistently saving the document throughout my workflow, when I clicked "Next/Continue" I was faced with an error message saying that "something went wrong" and the draft did not save properly, and prompting me to hit the "back" button and try again. When I did so, I was dismayed to find that all of my work had been lost. The campaign I started working on in Chrome was initially created as a Copy of a Copy of a Copy of another campaign, so not sure if this created issues or not. I wound up starting the campaign over again from scratch (though once again as a Copy of a previous Campaign that I then edited), this time using Firefox instead of Chrome. There were no longer any issues.

Hello @AbigailC24

 

I apologize that this happened within your account, around the time that you posted this message we were experiencing some site issues that could have been the cause of this.  These issues have since been resolved. If you experience any issues like this again in the future, please let us know.  

 

Also, as a note, we recommend sending test versions of your email, if possible, to yourself when you have completed major editing changes/enhancements.  By sending a test version of the email you are keeping a copy of the email in your inbox.  If for any reason content is accidentally deleted or a system issue occurs, we can re-create the email based off of that test.  

I have no choice in the matter but I HATE CONSTANT CONTACT!

On Sunday I was working on a piece for about an hour.

I do saves almost every few minutes.  I did one save and the entire page went blank and lost all my work.  Not Happy

 

I went back and started again from a template but missing a lot. I worked on it another 30 minutes and decided to take a break.

I came back after lunch with a clear mind and signed on to find my original piece plus the piece I spend an extra 30 minutes on.

 

Its seems like its something different every day.   

 

 

 

Hi @HaleyB390

 

I'm sorry to hear that your work isn't saving.

 

  • Are you receiving any error messages? 
  • Are you unable to save work in blocks?
  • Or is it not saving your work overall?
  • Are you working in a copy of a previously created email?
  • Could you try using a New Private Window in Firefox to see if there are any add-ons that could be causing this to happen?
  • Are you able to try another browser?

 

Thank you in advance for your assistance in answering the above questions. For immediate assistance, please reach out to our Support Team.

I saw that people were having trouble with saved emails disappearing about a year ago, but has anyone else had that problem lately? I had one a couple months ago that I thought maybe I screwed up and didn't save, but I had a draft in the last couple weeks that I know I saved. I created it at home. When in the office several days later I printed out a copy for my boss to review.  A couple days after that it was gone. Not in the trash, not accidently sent, just disappeared.  

Hi @angelaseafirstfinancial.coa

 

I'm sorry to hear about your email draft. We certainly want to take a look into the matter and do some research to find out what is going on for you. 

 

Could you please send us an email at social_support(at)constantcontact(dot)com with as much of the following information as you may have:

 

1. Do you have a test copy of the email that you sent which you can forward to us?

2. Approximate time (including time zone) and date that you last edited the draft. 

3. What browser and version of the browser were you using?

4. Was the email open in more than one browser? or window?

5. Were you on a wired or wireless connection?

6. Do you remember the last couple of changes you had made to your draft?

7. Could there have been more than one person editing the email at the same time?

8. What edits and blocks in the email were you working on prior to saving?

9. Was this a new email you created or a copy of an old existing email that was being edited? 

 

Any information you have would be greatly appreciated so that we can work toward discovering the cause of what happened and resolving the issue. 

Natalie B.
Social Media Marketing Manager

Also can't seem to start a new campaign or any other action. So far, this site sucks

Hi Gary.

I am sorry to hear of your frustrations. Are you noticing that your changes are being saved or you're missing a specific campaign?

 

In reference to the new campaigns, if you click Campaigns on the left and then "Create" are you able to continue to make a new one? If not, are you seeing any errors?

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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I was working on an email draft for more than 2 hours. CC froze and crashed -- and the draft wasn't auto-saved. In 2015, how is there not an auto-save feature on your product? I came from , and I might have to go back.

Although I'm not sure of the frequency, there is an autosave option, one would think its enabled by default.  You may want to check.

 

2015-12-29_9-57-59.jpg

 

p.s.  Kinda interesting that CTCT edited the original note to remove a competitor's name but neglected to answer the customer's question. Whats up with that? 

Hello @RonM576

 

Like @Clique_Marketing mentioned there is an Auto-Save within your account that is automatically turned on for all accounts.  This autosaves a template that you are working in, like if you would have pressed the Save button at the top right of the page.  If you are working within a specific block though, it will not save the open block.  

While preparing to send my April newsletter, half of it just disappeared. I hadn't undone anything; the only change was to use the replace option for a picture. The really horrible part was that the newsletter was completely done at that point, and much of the content had been written inside Constant Contact. I guess the lesson learned is to write in Word, and copy/paste into CC to avoid total loss in the future. It was just really disappointing to lose the hours that I'd already spent.

I do a manually save after every update or change as I work, that seems to cover my butt.

 

 

Hi @AmyK5940,

 

I apologize for what happened to you while you were finishing up your newsletter. We would like to investigate this issue further to see about preventing this from happening in the future. If you have the time to give additional information, we would greatly appreciate it. We would need to know:

 

1.) The name of the Campaign you were working on

2.) the section you had last done prior to saving

3.) Did all content disappear or did it revert to previously saved version.

 

We would be happy to investigate this matter further once you get back to us.

Please feel free to email us back at: social_support(at)constantcontact(dot)com

 

Kindly,

Amy J

Community &
Social Media Support

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please mark it as an "Accepted Solution" by clicking the Accept as Solution button in
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Where is my draft Email Express message I spent an hour preparing last night, July 7, 2016? I see no trace of it, only the preceding message that I had copied and edited with the new information. Last night ConCon was weird, refusing to allow me to copy and paste or change font size and margin styles. Finally after saving again and again then getting no response to attempted edits, and being unable to log out, I exited the program. Now I must begin again from the start. The problem was not with my computer or my internet connection; they were running correctly. I am not happy.

Hi @SherrieS89

 

I'm sorry for all the troubles you experienced with creating your email campaign. It sounds as though the issues you were running into are related to your web browser. Please try working in private/incognito mode to see if there might be a third party web browser add-on program that has been installed and needs disabled. Or you can try another web browser for better results using Constant Contact. In addition, you can use the Sort feature to locate any email campaign:

 

2016-07-11_11-08-04.png

 

 

 

I hope this helps!


Nichelle M
Community & Social Media Support

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