Unable to set up auto responder to a survey

WLCFS
Participant

Unable to set up auto responder to a survey

Hello,

 

Setting up an auto response message of thanks after people complete and submit a survey, but only "emails" appear in the dropdown menu to choose a link as a trigger.  Can someone help me do this with a survey and not an email?

Thanks

Marianne

1 REPLY 1
William_D
Moderator

Hello @WLCFS ,

 

Survey pages are not available as triggers for automation emails at this time. You could potentially setup click segmentation for contacts that click a survey's link in an email you've sent, and then have the auto series trigger off of list additions. However, this wouldn't guarantee that the auto would go only to contacts that actually complete the survey. In this regard, it may be better to simply make a list from the survey's report, and send a manual thank you email to that list.


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William D
Community & Social Media Support
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