Unexpected Error

JennaR24
Occasional Participant

Unexpected Error

why am I losing all my work with an "unexpected error occurred???" Really?? Twice now did an entire blast only for it to disappear? This is unacceptable. Fix your site!!!

2 REPLIES 2
JennaR24
Occasional Participant

Why am I not able to work on my email? Lost twice and now won't even pull up, what is the problem? I expect a credit on my account for this complete waste of my time. And now completely unable to schedule an email

Hello @JennaR24 ,

 

It looks like, based on the time of your posting and the fact you're still using the legacy editor (2ge), that you're running into some of the issues we've heard about it having at night.

 

While our engineers are looking into what the cause for the nighttime issues with 2ge are, they're urging customers to make the switch to the current, mobile-compatible editor (3ge), which is already available in your account. I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to 3ge. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

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