Unidentified Poll Responders

ToddK529
Participant

Unidentified Poll Responders

Why are some of my poll responders showing up as "Unidentified"?

2 REPLIES 2
William_D
Moderator

Hello @ToddK529 ,

 

There are a few potential reasons why this might happen:

  • If the contact doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window
  • If one of the links was clicked in a test preview after the email was sent
  • If the email was forwarded and one of the forwardee's clicked the poll or RSVP links

Since the last email you sent with a poll only had an unidentified email, it's definitely not the first bullet point. Any of the other four are entirely possible, since our system can only track what a contact clicks if they actually open the email within their email client.


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William D
Community & Social Media Support
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ClaireS754
Consulting & Training

Hi, 

 

Is there a way to identify the email address?