Hello @DivinityJewelers ,
Our Website Builder team is looking into this for you and will be reaching out to your account's primary email address as soon as they're able, if they haven't already. Did you ever respond to Zoe's post earlier this weekend?
If you'd still like to cancel, you can call Billing directly. If you're unable to stay on the line, we can also submit a cancellation ticket with a 1-2 business day turnaround.