Unschedule Button Not Working

MelissaS1051
Participant

Unschedule Button Not Working

I need to cancel or delete a scheduled newsletter but the Unschedule button is not working. I can't seem to undo this - help!
3 REPLIES 3
Hannah_M
Moderator

Hi @MelissaS1051

Thanks for posting. Which campaign are you working on? If the campaign is still scheduled you can click Campaigns on the left and then use the actions menu to the right of the campaign name. There's an unscheduled link here. This would only apply to emails that are still scheduled!

 

Thanks,

Hannah M.
Community and Social Media Support

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There is NO unschedule button on my campaigns. I only see:
Schedule

Edit

Copy

Preview

 

(no other options listed) please help ASAP. Thank you!

Hi @JulieM5591,

 

I'm very sorry for any confusion with how to Unschedule an email campaign and we're glad you reached out! If the Unschedule option is not visible then the email campaign is not currently Scheduled. Please feel free to send us an email at social_support(at)constantcontact(dot)com and include your username, the name of the email campaign, and a reference to this post if you're still concerned, and we can take a look at your account.

 


Nichelle M
Community & Social Media Support

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