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Unsubscribe button not working

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IanA1
Campaign Contributor
‎05-10-2022 11:54 AM
‎05-10-2022 11:54 AM

Why is the unsubscribe button not working when we send our campaign from Outlook?

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎05-10-2022 03:00 PM
0 Votes
‎05-10-2022 03:00 PM

Hello @IanA1 ,

 

If you're sending an email through Outlook and not through our system, then several elements are unlikely to work. The unsubscribe button in our system only works for emails sent through our system, as it pulls the contact's info in order to properly code it for sending.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎05-10-2022 03:00 PM
0 Votes
‎05-10-2022 03:00 PM

Hello @IanA1 ,

 

If you're sending an email through Outlook and not through our system, then several elements are unlikely to work. The unsubscribe button in our system only works for emails sent through our system, as it pulls the contact's info in order to properly code it for sending.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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