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Unsubscribe reason

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Occasional Contributor

Unsubscribe reason

I would assume, like all other contact programs that the unsubscriber has the choice to say why they unsubscribed but I can't seem to find that information. Do we as Constant Contact clients not get access to that information? 

Thank you. 

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Moderator

Re: Unsubscribe reason

Hi @MichelleK683 

 

That's a great question! The good news is you do have access to view reasons a contact has unsubscribed. This information can be found through your campaign's Unsubscribed report. Clicking the hyperlinked number in the Unsubscribe Rate column will open to the list of these contacts and any comments/reason they gave for unsubscribing.

 

reporting-unsubscribed-rate-hyperlinked-number.png

 

reporting-unsubscribed-report-reason.png

 


Frankie.P
Community & Social Media Support

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