Unsubscribed Clients

KHady
Participant

I am unable to see who unsubscribed with an A/B campaign.  I have tired everything.  I received online help and that did not work.  My 1st campaign I was able to see who unsubscribed and the bounces with no problem.  Now, I can not identify who is unsubscribing, so I am unable to remove them.  The person I spoke to on the chat could see it, but I could not.  How can I remove someone, when I don't who it is????  I should not have to call or contact someone every time this occurs.  Please advise because I have searched every report and nothing!  This is a real concern, especially if constant contact "dings" me every time I send an email to someone who has unsubscribed.

1 REPLY 1
William_A
Moderator

Hello @KHady ,

 

You don't need to manage unsubscribed contacts, if they unsubscribe from you through the unsubscribe link, you won't be able to email them through our system. You can also export unsubscribes from your account in a file format. For a full overview of how unsubscribes work, I'd recommend going through our main article on the topic.

 

Additionally, you can view unsubscribes for a Subject AB test by selecting one of the reporting links for a particular subject line you sent, then switching the drilldown list to the unsubscribed - the same as if you were looking at a drilldown for a regular email. For a full overview of Subject AB email reporting, I'd recommend taking a look at this article.


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William A
Community & Social Media Support
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