Unsubscribed Contact

TinaL572
Participant

Unsubscribed Contact

We unsubscribed a contact in error when we really should have just changed her email address.

Now however, it won't let me create a new contact EVEN with a totally NEW email address. It says it already exists and was unsubscribed -- BUT the email we unsubscribed is not the same new one. Help!

1 REPLY 1
William_D
Moderator

Hello @TinaL572 ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


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William D
Community & Social Media Support
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