Unsubscribed Contact

[ThomasV486]

A contact unsubscribed a long time ago, but wishes to resubscribe. I went to the list of unsubscribed contacts, but he was not on the list. When I tried to create a new contact with his email address, I could not do that because he is still in the system as unsubscribed. He does not show up when I export all contacts. The unsubscribed list has the heading "Unsubscribed (Dec 22, 2022 - Feb 20, 2023)", and I don't have the option to see earlier unsubscribes. He does not have any email that he can resubscribe with.

Does anyone have a suggestion?

Mel Heilweil

[William_A · Accepted solution]

Hello @ThomasV486 ,

The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.