Unsubscribed Without Knowing About it

EleanorW32
Occasional Participant

A few people who were previously subscribed to receive emails from us reported that they suddenly stopped getting our emails. When I checked Constant Contact, I saw that they were unsubscribed and informed this. They seemed shocked because they never meant to unsubscribe, so I sent the resubscribe emails, and usually, that fixes the problem.
More recently, though, the women I sent the resubscribe email to didn't even get that one! So not only did she get unsubscribed without meaning to, but she couldn't even click a link to get back on!

1 REPLY 1
William_A
Moderator

Hello @EleanorW32 ,

 

The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms. If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these processes is followed.


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William A
Community & Social Media Support
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