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Unsubscribed contacts

TracyS8643
Participant
‎06-10-2021 10:14 PM
‎06-10-2021 10:14 PM
My uploaded new contacts file contained emails of contacts that had previously unsubscribed. It's all well and good that you provide a file that shows them, but it would be really nice if you didn't import them.
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Zoe_H
Employee
Employee
‎06-13-2021 11:23 AM
‎06-13-2021 11:23 AM

Hello @TracyS8643,

 

We do import them so you will always see who has unsubscribed and have the option to resubscribe them if they give you permission to do so. This is for reporting purposes only and you are not charged for them. Thanks! 


Zoe H.
Community & Social Media Support

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