Unsubscribed users

Participant

Unsubscribed users

If a subscriber unsubscribes from one list, does that mean that they unsubscribe from all the lists?

1 REPLY 1
Moderator

Hello @AmyY277 ,

 

Unsubscribing is a very specific, catch-all system with legal and Compliance-related elements. If you're wanting to make sure contacts have the ability to select different lists, I'd recommend updating your Update Profile form, which should also display the options on the unsubscribe page for contacts, before they make the final commitment to fully unsubscribe from your account. It may also be worth updating your Settings to turn on advanced email permissions, if you haven't already.


William D
Community & Social Media Support

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