Unsubscribed

[HeileighB]

Haven't been able to re-subscribe a member since there is always an error message when doing so. Can't get online support and after calling, was cut off after waiting on hold for several minutes. Any suggestions as to what the issue might be? I haven't had a problem with any others and the customer is really bummed since she's tried to be reinstated several times. Thank you.

[William_A]

Hello @HeileighB ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.