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Unsubscribes - filter by list?

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Occasional Advisor

Unsubscribes - filter by list?

I am trying to export a list of unsubscribers but I need to know which list they were on. For example, our lists are split by Area: Europe, America, Australia. When I export the unsubscribes, it does not tell you which list the contact was on. They seem to be automatically removed from their list and lumped in to this general bank of "Unsubscribes".

 

If you try export the (for example Europe) List to see the Unsubscribes by tag (I tried tagging all the unsubscribes), the Unsubscribers have actually been removed from the list altogether. 

 

Is there no way to see which list they were on? 

 

Please help and let me know if I am missing something?

1 REPLY 1
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Employee

Re: Unsubscribes - filter by list?

Hi @AshKey,

 

Thank you for reaching out to us through the Community. At this time, we do not have a feature that allows you to see which list a contact was on before unsubscribing. I do apologize for any inconvenience this may cause. I can definitely see how beneficial it would be to have this option within your account and I have tracked the feature request to your account to notify our developers about it. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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