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Unsuspend a suspended email address

MikeS720
Participant
‎06-03-2021 10:37 AM
‎06-03-2021 10:37 AM

Why would an account become suspended that is an active account?  We are trying to get it unsuspended but only constant contact is showing it as suspended.  Have emailed with subscriber numerous times this morning on the account in question outside of constant contact with no issue at all.  

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1 REPLY 1
William_A
Moderator
Moderator
‎06-03-2021 10:59 AM
‎06-03-2021 10:59 AM

Hello @MikeS720 ,

 

Here's info on the suspended bounce. If you're having trouble getting them unsuspended through the UI (or if you've already unsuspended them before), please call our general support line or respond to the @ mention email with the contact that's being affected.


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William A
Community & Social Media Support
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