Unsuspend a suspended email address

AprilC09
Participant

Unsuspend a suspended email address

If I correct a suspended contacts email address, do I need to mark it 'unsuspend' or will the next email go out normally since it's a new/corrected address?

1 REPLY 1
William_D
Moderator

Hello @AprilC09 ,

 

As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. 


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William D
Community & Social Media Support
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