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Unsuspending an account - incorrect pricing

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Unsuspending an account - incorrect pricing



I'm trying to unsuspend my account, but I'm having issues with pricing. 


When I get to the pricing section, I can only select 180,00-200,000 contacts(and above) from the drop-down menu. We currently have 0 contacts, so we shouldn't be paying $995 /mo. 


Any ideas for setting up the pricing to reflect the true number of contacts we have.




Tags (3)

Re: Unsuspending an account - incorrect pricing

Hello @WayneM8,


I'm sorry to hear you are having issues with the pricing of your account, I can definitely understand why it's important to have the right billing tier displaying in your account. It'd be best to give our billing team a call since they are the ones that have the ability to reset your billing tier and ensure you aren't billed the wrong amount.

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