Unwanted photo box

[MicheleR26]

I have an empty photo box showing up in preview mode, but not in editing mode, so I cannot delete it.  Anyone know how to remove it?

[Zoe_H]

Hello @MicheleR26,

I apologize that you are having this experience! Thankfully we do have a few ways to fix this until it's fixed permanently by our engineers. Use Internet Explorer / FireFox to edit the email and remove the deleted images. In most cases, this works. Another option is to try logging in via an incognito/private window to remove the hidden blocks. Thank you! 

[MicheleR26]

Hi Zoe~

Thank you for replying so quickly.  I am on Firefox, and cannot see it while in edit mode.  I don't know what you mean by logging in via incognito/private window, so if you could explain, I would greatly appreciate it!

[Zoe_H · Accepted solution]

Hello @MicheleR26,

Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!