Unwanted prompts to sign up for emails from Constant Contact in Constant Contact customer campaigns

[Dez]

Greetings. I just realized that this is a feature in Constant Contact, and I find it unconscionable that when my contacts/subscribers click 'view as web page' in one of my emails/campaigns, or I share a campaign URL, or one of my contacts/subscribers shares my campaign/email that a prompt to sign up for emails FROM CONSTANT CONTACT appears at the top of the page. [I'm also starting to suspect this is also the case with my own sign-up or landing pages and surveys as well.] As a paying customer who uses Constant Contact on behalf of medical professionals, this is terrible for my business. I will absolutely lose business. My customers, doctors, want to use Constant Contact to communicate with their patients, NOT help Constant Contact market itself.

How has this not created many, many unsatisfied Constant Contact customers? It is potentially devastating for my business.

Any advice, or hope that this can be eliminated??  

[William_A]

Hello @Dez ,

I'm not sure I understand what you're referring to. Are you referring to our company symbol that appears in the top toolbar, off to the side? That's the only thing that connects to our site beyond the legally required permission policies in the footer.

Otherwise, I'm not sure what prompt your recipients or you would actually be seeing from us on any of your email webpage versions. Even when I did a live test-send of your last email so I could see the non-preview version of the webpage, I didn't see anything prompting or encouraging me to sign up for Constant Contact.

[Dez]

Thank you for the reply. This is just one example of a situation in which this is happening ... when a contact clicks "view as webpage," in my campaign, this black banner appears at the top:

The "Join our email list" is a sign-up to receive emails from Constant Contact.

This was confirmed for me in chat help for a different situation as well:

Me (7/19/2022, 10:51:25 AM): Greetings Priyadarshini. In sending out a campaign, I noticed that when a recipient forwards the email, it arrives with a “Join Our Mailing List” button at the top. Three questions about that:
-- the form that comes up when recipient clicks on the button says By submitting this form, you are consenting to receive marketing emails from: (nothing comes after from)
-- assuming the mailing list is mine, why is the Constant Contact favicon next to the button?
-- how can I edit the wording that appears on that form?

Priyadarshini M (7/19/2022, 10:54:57 AM): By submitting this form, you are consenting to receive marketing emails from constant contact. And it is the constant contact basic landing page form and logo will be there. And I am sorry we do

Priyadarshini M (7/19/2022, 10:55:15 AM): We do have a feature request on this. I will make sure to again pass this to our team on your behalf.

I sincerely hope this can be remedied, as it is a deal-breaker for my continuing to use Constant Contact.

[Amanda_G]

Hi @Dez , 

I do apologize for the confusion. That button is not to sign up for emails from Constant Contact, but rather for your contacts to sign up for your Constant Contact mailing list. That button connects to your Legacy Landing Page form, which can be accessed and edited by clicking Sign Up Forms > Legacy landing pages > Sign-Up Form from within your account. 

[Dez]

Thank you Amanda_G. This is a good start to solving the problem, but I definitely have some follow-up questions. The main one is: Can this legacy landing page be disabled or deleted? For any type of sign-up banner to appear somewhere other than exactly where I want it really complicates my goals/plans for most campaigns. 

This one in particular is problematic because it is listing as options names of single emails, which are not lists that people can sign up for. That doesn't seem to be editable.

If this legacy page can't be disabled, is there another way to ensure no such banner appears in these scenarios?

Also, if I create a new sign-up form/landing page, will it at least override this legacy page? Also, once I make whatever changes I can make, will I need to copy the previously sent campaign and send it out again for the changes to work?

[William_A]

Hi @Dez ,

You can edit the legacy landing page form, including what lists are available for contacts to select, by going to Sign up forms > Legacy landing pages > the edit hyperlink on the Sign up form that shows. At least one list must be selected, or it'll error out when you try to save. If you only have one list selected, there won't be selectable options for the people that click that button in your View as Webpage versions.

This banner is a default element of all VaW versions of emails, and at this time isn't removable. That said, it's the only element of emails' VaW that isn't already a part of the normal email. No other pop-ups, banners, etc. should be showing, and nothing on our end would prompt anything besides that default banner and your email from displaying. 

The account's default legacy landing page is what's tied to that banner, and cannot be switched out for a different form / landing page. Once you've made changes, they'll take effect right away as it's like publishing a new version of a webpage. So even your old emails' VaW versions will link to the updated version.

The chat agent you spoke with earlier tracked your interest in being able to edit / remove this banner, as a feature request for the devs. If and when there's an update regarding the development of this, they'll notify you directly. At this time there's no hard ETA on such a development.

[Dez]

Thank you. Very helpful. To edit the legacy landing page, I renamed one of my lists (that can serve as my main list going forward) and then checked that box under 'select email lists.' I also customized the button to be orange with white text and say 'Was xxxx shared with you?' But those changes aren't appearing. Button still looks like this:

[William_A]

That's not quite how it works. Changing the form's coloring isn't going to change how the button shows in your banner. Nothing changes that. You were customizing the submission button of the form. Additionally, if you only selected that one list, then it's not going to show as a selectable option since there's no other options for the potential signees to select from.

[Dez]

I wasn't changing the form's coloring, I was using this to customize what I thought was the banner button.

Nevertheless, the changes didn't appear in the submission button of the form either: