Updated Oct 31: "Something Went Wrong" - India and other South Asia-based IP / Login Issue

[PurnimaB7]

After login screen showing attached message "something went wrong............what should I do?

[PurnimaB7]

Update: We've started receiving reports from some India-based customers that the issue has been resolved for them, based on today's changes made to some Cloudflare caching files. If you're still having issues logging in from an India or South Asia-based IP, please clear your cache and cookies, then restart your browser and log back in. Depending on your browser, you should be able to clear cookies without necessarily removing autofills like login info and credit cards.

If clearing your cache and cookies, and restarting your browser fully doesn't alleviate the issue, please provide the info in the lower part of my post to our social support address.

Hello everyone,

There's been an ongoing issue with Cloudflare - the service that provides login and other important security protocols for accounts - and several IPs based in India and neighboring countries in South Asia. Our devs and networking teams are actively working on the issue, but are needing some additional info. When you're able, please email social_support(at)constantcontact(dot)com with the following info:

• your account username - do NOT send your password, just the username so we can ensure your info is connected with the correct account
• a confirmation of whether this issue persists in Incognito / Private mode of your applicable browser(s)
• your HAR file attached to the email. For info on exporting this info from Chrome (for example), please see this Google support article. It should be a fairly similar process for other browsers if you're using them, see their respective support pages for assistance.
• a copy or screencap of any TraceRoutes and Pings to: static.ctctcdn.com and app.constantcontact.com
• screencaps of your current bandwidth (internet speed test) both on current network, on mobile data, as well as on and off VPN if applicable. Please make sure the More Info section (latency, upload, client, and server) are included in these screencaps
• a confirmation of whether or not you're able to access specific pages after the error page shows up, by going directly to their URL (only accessible once logged in). For example:
  • Campaigns page: https://app.constantcontact.com/pages/campaigns/view/list 
    Contacts page: https://ui.constantcontact.com/rnavmap/distui/contacts 
    Library page: https://ui.constantcontact.com/rnavmap/distui/mlui 

[Caitlin_M]

Hi @PurnimaB7. I'm not able to replicate the same experience on my end when accessing your account. For some basic troubleshooting steps, does this error show if accessing your account in an incognito/private window or in a different browser?

[BrunoP22]

I have same issues. After login screen showing "something went wrong............what should I do?

I also tried in different browser, mobile browser and private window. Still same issues.

[William_A]

Hello @BrunoP22 ,

Are you able to test on other networks (switch to mobile data / wifi)? Are you able to temporarily disable any browser extensions, ad/pop-up blockers, VPNs, or other security software, then exit and re-enter your browser to see if that alleviates the issue? Are you currently trying to login from an India or other South / Southeast Asian-based IP address?

If you're on your organization's network, are you aware of any recent security changes, or anything that would require your IT needing to safelist our domains? If you're on a publicly accessible network, such as a coffee shop wifi, are you able to access the internet elsewhere? If you're on a home network, are you able to reset your router - unplug for 15-30 sec, then plug back in and wait for it to boot back up fully?

Once you've at least submitted your login info, are you able to navigate to any of the page-specific URLs like (these links will only work when you're logged into your account):

• Campaigns page: https://app.constantcontact.com/pages/campaigns/view/list 
• Contacts page: https://ui.constantcontact.com/rnavmap/distui/contacts 
• Library page: https://ui.constantcontact.com/rnavmap/distui/mlui

[MuktaS9]

Hi,

Since 3 days we are unable to open the panel of our constant contact. We need to send urgent emailer to our supporters however your system is not working.

The screenshot of the message is enclosed herewith for your reference.

[MaheshM]

[MaheshM]

Hi,

I've been unable to login to my account for the past 4 days. I have posted on the community, raise a complaint through Chat and tried logging in through other browsers too. All I get is a message "Something went wrong". Can somebody do something about this or atleast let customers know whats going on and when this issue will be resolved?

There is significant loss of revenue for small businesses such as mine after paying charges on time, every month. We at least deserve a response from you. 

[RajanK66]

I am facing the same problem, I am using supported browser, cleared all the cookie and settings, used different browser but just after login i see something went worong. Please help asap

[William_A]

Update: We've started receiving reports from some India-based customers that the issue has been resolved for them, based on today's changes made to some Cloudflare caching files. If you're still having issues logging in from an India or South Asia-based IP, please clear your cache and cookies, then restart your browser and log back in. Depending on your browser, you should be able to clear cookies without necessarily removing autofills like login info and credit cards.

If clearing your cache and cookies, and restarting your browser fully doesn't alleviate the issue, please provide the info in the lower part of my post to our social support address.

Hello everyone,

There's been an ongoing issue with Cloudflare - the service that provides login and other important security protocols for accounts - and several IPs based in India and neighboring countries in South Asia. Our devs and networking teams are actively working on the issue, but are needing some additional info. When you're able, please email social_support(at)constantcontact(dot)com with the following info:

• your account username - do NOT send your password, just the username so we can ensure your info is connected with the correct account
• a confirmation of whether this issue persists in Incognito / Private mode of your applicable browser(s)
• your HAR file attached to the email. For info on exporting this info from Chrome (for example), please see this Google support article. It should be a fairly similar process for other browsers if you're using them, see their respective support pages for assistance.
• a copy or screencap of any TraceRoutes and Pings to: static.ctctcdn.com and app.constantcontact.com
• screencaps of your current bandwidth (internet speed test) both on current network, on mobile data, as well as on and off VPN if applicable. Please make sure the More Info section (latency, upload, client, and server) are included in these screencaps
• a confirmation of whether or not you're able to access specific pages after the error page shows up, by going directly to their URL (only accessible once logged in). For example:
  • Campaigns page: https://app.constantcontact.com/pages/campaigns/view/list 
    Contacts page: https://ui.constantcontact.com/rnavmap/distui/contacts 
    Library page: https://ui.constantcontact.com/rnavmap/distui/mlui