Updating credit card details

Participant

Updating credit card details

Hi, My account was hacked and I have since received a new credit card. I have made two attempts to update my details on my account, but the card is not being accepted. Please advise how to proceed. Thanks Mel

1 REPLY 1
Employee

Hello @MelanieK188,

 

Thank you for reaching out to us. I'm sorry to hear that you have been unable to update your credit card information. We'd like to take a closer look at what you are experiencing. Please email us at social_support(at)constantcontact(dot)com with some additional information:

 

1 - The username to your Constant Contact account,

2 - A screenshot of the error message you are receiving when updating, if applicable,

3 - The browser you are currently using to try and update your account information,

4 - Have you tried using a different browser to update the information? If not, would you be able to for testing purposes?

5 - A reference to this post.

 

Please feel free to add any additional information to this email. We would like to get you all settled up and ready to send emails again. In the meantime, have a wonderful day!

Tiago_R
Community & Social Media Support

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