The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Updating payment method

Highlighted
Occasional Contributor

Updating payment method

Today, 28 July 2020, I have updated my credit card details for the second time. I also updated yesterday, but somehow it wasn't saved. I have saved this new information and it is currently showing this, so I hope this saves properly this time. It would be good to have this confirmed.

Tags (1)
1 REPLY 1
Highlighted
Moderator

Re: Updating payment method

Hello @CatherineM45 ,

 

It's looking like your account is still using an older card number, based on the information you provided prior to us removing the sensitive number info. Have you tried clearing your cache or using a different browser to see if it's a matter of connectivity?

 

Otherwise, I'd recommend reaching out to our Billing team directly or requesting for us to submit a callback ticket for you (1-2 business day turnaround).


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured