Updating payment method

CatherineM45
Occasional Participant

Updating payment method

Today, 28 July 2020, I have updated my credit card details for the second time. I also updated yesterday, but somehow it wasn't saved. I have saved this new information and it is currently showing this, so I hope this saves properly this time. It would be good to have this confirmed.

1 REPLY 1
William_D
Moderator

Hello @CatherineM45 ,

 

It's looking like your account is still using an older card number, based on the information you provided prior to us removing the sensitive number info. Have you tried clearing your cache or using a different browser to see if it's a matter of connectivity?

 

Otherwise, I'd recommend reaching out to our Billing team directly or requesting for us to submit a callback ticket for you (1-2 business day turnaround).


William D
Community & Social Media Support

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