Urgent support needed - no answer

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Member

Urgent support needed - no answer

My account person has not been able to respond to an urgent email (40mins ago), and the general call no. 0808 101 7294 took me to a voicemail. For a company which prides itself on having a USP of excellent customer service, my initial good impression is waning! Claire Kidman Waiting to send our first campaign, 

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CTCT Employee

Re: Urgent support needed - no answer

Hello @ClaireK88

 

We are happy to help here in the Community with getting your first campaign sent.  Is there something specific that you needed assistance with, or just the steps on how to send?  For immediate assistance we typically recommend getting in touch with our support team over the phone or via chat since individual account representatives have varying schedules. Here is their contact information, the UK number is  0808 234 9315 / 020 3695 4587 and they are open now.