Verify an email address in your account

TheresaB689
Regular Participant

TheresaB689_0-1645532851729.png

I've been getting this error since Saturday. I'm trying to sign up to set up an email series for a client. Trying to remind myself how to use this system. If I PAY for the account first, will I  be able to continue? This experience isn't inspiring a lot of confidence in a brand I chose because I was familiar with it and trusted it.

2 REPLIES 2
TheresaB689
Regular Participant
Have tried for three days now to start my "free trials" Keep getting an error message that won't let me confirm my email and that their engineers have been notified. Not a great example of the service I formerly relied on.
William_A
Moderator

Hello @TheresaB689 ,

 

It sounds like you're encountering an error we've seen come up recently that's been affecting multiple systems, stemming from a Cloudflare issue. So our engineers can address the issue, please provide the following information:

  • your connection speed (including the expanded more info section)
  • are you experiencing any slowness with any other websites or areas of your CTCT account?
  • Are you using a VPN?
  • your general geographical location (i.e. major city or general directional region of state/province)
  • Does the issue occur across all browsers, or only certain ones? Does it occur while in Incognito / Private browsing?

Since the info you'd be providing can potentially contain sensitive info, we ask that you reply directly to the @ mention email you receive from this response, or call our general support to provide them the information. Thank you for any information you can provide for our engineers!


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William A
Community & Social Media Support
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