Very slow performance

TerrenceG06
Participant

Very slow performance

I've been struggling with slow performance of the website for many days... did you have a preferred browser - I've been using Chrome (latest version on Windows 10) and no other performance issues with sites or Internet performance issues - thanks for any guidance - Terrence
1 REPLY 1
William_D
Moderator

Hello @TerrenceG06 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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