Very upset customer

PatriciaS3024
Participant

Very upset customer

From the beginning your reps have not processed the account correctly. I asked to cancel the account right after I signed up for it since it wasn't what the sales person said it would be. I am very disappointed knowing I was being charged for an account that should have been cancelled. It is a rip off to be charged for something not being used and not make the client aware of the account. All of this time I was being charged over $200.00 for nothing.

1 REPLY 1
William_D
Moderator

Hello @PatriciaS3024 ,

 

Your account has already been cancelled and your refund request has been submitted. As soon as Billing has an update for you, they'll make sure to reach out.

 

Additionally, can you please provide where you sent your initial cancellation request? Looking in your account there's no cases or emails until today, so we want to make sure there isn't some erroneous channel that other customers attempting to cancel are trying to use. Also, our system sends out notifications to the account's billing email address when there are charges, balances are low, etc. We can manually resend these invoices to account's billing email address if you need us to.


William D
Community & Social Media Support

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