Thank you for reaching out to the Community. That is a great question! I'm sorry to hear your video thumbnail is not populating as it should be, but I do have a work around for you. Instead of copying the full URL at the top of the page, click where it says Share at the bottom right corner below your video, and copy the short URL link. Usually when you add that to your email, the thumbnail will generate for you.
If that does not work for you, please email us at social_support(at)constantcontact(dot)com with your username, the email campaign name, the Youtube video URL, and a reference to this post and I would be happy to take a look into this!
Great, I'm glad to hear your video thumbnail now works! If any other issues come up, definitely don't hesitate to reach back out to us. Enjoy your Monday!
I am having the same issue, CC is not showing custom thumbnail for my video. I cannot delete my video and upload again, because then I will loose the views and like video had already received. Please suggest any other work around for this.
Thank you for reaching out to the Community. I am sorry to hear that you are experiencing this as well. Customers who experience a similar issue find that using the short URL usually helps to generate a thumbnail. Another option would be to take a screenshot of your video, upload it as an image to your library, and make that image a clickable link to your YouTube video instead. If those options do not work, please email us at social_support(at)constantcontact(dot)com with your username, the email campaign name, the YouTube video URL, and a reference to this post and we would love to research this further for you!
I am having the same problem constant contact says video not available but if I click it it takes me to the video on youtube. This would be acceptable if it loaded the thumbnail but no thumbnail appears.
I apologize that you are experiencing this issue as well. To fix this, try deleting the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. I apologize for the inconvenience, this is a known issue that we are currently working on and will be fixed as soon as possible.
Thank you for bringing this to our attention, I apologize you too are having this experience. Have you tried the workaround previously shared in this thread? This workaround being to delete the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. Did taking these steps help?
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