I'm so sorry to hear you are still seeing this happen with your email campaign. With that said, are you still having this experience after trying the workaround from this thread? If you have not yet tested this workaround of deleting the video block and dragging in a new one, I would suggest doing so. I hope this helps!
Workarounds don't solve this issue - I'm trying to load a video from Vimeo and I can't get the thumbnails to appear (the thumbnails really sell the videos ... they are funny to inspire clicks!). How do we solve this?
Thanks for joining us in the Community! We certainly understand why its frustrating when your video thumbnails don't appear for your readers. Are you currently seeing any specific error message when trying to insert the video? What is the link to the Vimeo video and is this video is currently private? We will attempt to replicate on your behalf.
I am having the same issues. I insert the link and it displays a rainbow thumbnail with a play button. I've tried all the work arounds in this thread. Please let me know how to fix this.
Thank you for testing the workarounds in this thread! I apologize this different thumbnail is being pulled on this video block. Is this image an old thumbnail for the video? I have taken a look at your account and can see you were able to insert your video in your most recent campaign. Are you still in need of assistance with your video block? If so, it’s important to point out you are using a video hosted on Vimeo rather than YouTube like this thread is focused on. This lets me know you are having a different experience than that of these of these other users. We have recently received reports of color bars appearing when users insert a Vimeo URL into a video block. In these cases there are different workarounds you can try including:
Hi @KimKA. I made a copy of your most recent campaign that had a screenshot of the video included in it to see if I could replicate the thumbnail not loading. I pulled in a video block and saw a thumbnail load right away using that link. Did you receive any specific error messages when inserting the video? What was exactly happening when you attempted to do this?
Hello @ERICS6969 ,
Since the issue is in regards to how YouTube's API is communicating the thumbnail to us (YouTube sometimes generates multiple thumbnails of a video automatically), our engineers are still looking into what, if anything, can be done on our end. Hence, the workarounds being suggested in the meantime.
If re-uploading the video to YouTube doesn't resolve the issue, then the next best workaround would be to screenshot what the thumbnail is supposed to be. You can use third party sites or programs to add play buttons on top of the screenshot, if needed.
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