The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Video Thumbnails

Highlighted
Frequent Visitor

Re: Video Thumbnails

I can not believe this is still an issue after all this time! Thumbnail from Youtube does not load. 

Highlighted
Moderator

Re: Video Thumbnails

Hi @BrianaS49 

 

I'm so sorry to hear you are still seeing this happen with your email campaign. With that said, are you still having this experience after trying the workaround from this thread? If you have not yet tested this workaround of deleting the video block and dragging in a new one, I would suggest doing so. I hope this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Frequent Visitor

Re: Video Thumbnails

Workarounds don't solve this issue - I'm trying to load a video from Vimeo and I can't get the thumbnails to appear (the thumbnails really sell the videos ... they are funny to inspire clicks!). How do we solve this? 

Highlighted
Employee

Re: Video Thumbnails

Hi @SynchroNet.Net 

 

Thanks for joining us in the Community! We certainly understand why its frustrating when your video thumbnails don't appear for your readers. Are you currently seeing any specific error message when trying to insert the video? What is the link to the Vimeo video and is this video is currently private? We will attempt to replicate on your behalf.


Brian_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Retail

Re: Video Thumbnails

I am having the same issues.  I insert the link and it displays a rainbow thumbnail with a play button.  I've tried all the work arounds in this thread.  Please let me know how to fix this.

Highlighted
Moderator

Re: Video Thumbnails

Hi @LaurenL2489 

 

Thank you for testing the workarounds in this thread! I apologize this different thumbnail is being pulled on this video block. Is this image an old thumbnail for the video? I have taken a look at your account and can see you were able to insert your video in your most recent campaign. Are you still in need of assistance with your video block? If so, it’s important to point out you are using a video hosted on Vimeo rather than YouTube like this thread is focused on. This lets me know you are having a different experience than that of these of these other users. We have recently received reports of color bars appearing when users insert a Vimeo URL into a video block. In these cases there are different workarounds you can try including:

 

  1. Copying the link from your video’s share option through the paper plane icon and inserting this URL into a new video block
  2. Creating an image screenshot of your video and inserting it as a clickable image
  3. Removing of the "s" from "https" in your video’s URL

 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Member

Re: Video Thumbnails

Same Youtube / thumbnail problem. I tried the workarounds, too. Nothing is working for me. How can I solve this quickly?

Highlighted
Administrator

Re: Video Thumbnails

Hi @KimKA. I made a copy of your most recent campaign that had a screenshot of the video included in it to see if I could replicate the thumbnail not loading. I pulled in a video block and saw a thumbnail load right away using that link. Did you receive any specific error messages when inserting the video? What was exactly happening when you attempted to do this?


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Visitor

Re: Video Thumbnails

none of these fixes help

 

i'm surprised this still doesnt work after being an issue for 2 years.

Highlighted
Moderator

Re: Video Thumbnails

Hello @ERICS6969 ,

 

Since the issue is in regards to how YouTube's API is communicating the thumbnail to us (YouTube sometimes generates multiple thumbnails of a video automatically), our engineers are still looking into what, if anything, can be done on our end. Hence, the workarounds being suggested in the meantime. 

 

If re-uploading the video to YouTube doesn't resolve the issue, then the next best workaround would be to screenshot what the thumbnail is supposed to be. You can use third party sites or programs to add play buttons on top of the screenshot, if needed.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured