Video Thumbnails

[KristiM5]

I created a custom video thumbnail for my You Tube video and when I insert my video into CC, it will not recognize the thumbnail I created. Does anyone have a work around?

[William_D]

Hello @AIAdmin ,

The issue is on YouTube continuously providing us with the incorrect thumbnail due to an issue within their own API. While our engineers are trying to work with YouTube to figure out what it could be, the suggested workaround in the meantime is to use one of the aforementioned methods. Unfortunately this is something we're predominantly relying on Google for since it is their API.

[DeborahW006]

Two years later and this is still an incredibly annoying - as in nonfunctioning, function that we pay for. I have spent the afternoon uploading and deleting the video I created. So insulting to get the "try again later" message. Unprofessional and completely unhelpful.

[DeborahW006]

It drives me crazy! "workarounds" are NOT solutions! We don't pay for services that we must "workaround" - think of the number of hours spent on this by customers vs Constant Contact. 

[Zoe_H]

Hello @DeborahW006,

The issue is on YouTube continuously providing us with the incorrect thumbnail due to an issue within their own API. While our engineers are trying to work with YouTube to figure out what it could be, the suggested workaround in the meantime is to use one of the aforementioned methods. Unfortunately this is something we're predominantly relying on Google for since it is their API.

[LATreasury]

PLEASE fix this problem. It is incredibly frustrating. The workarounds do not work. 

[KristinaP68]

Hi there,

I am experiencing this issue. I am trying to upload multiple videos into one email blast. I thought I fixed this using the workaround of manually uploading a screenshot on Vimeo. But when I did the same for the two other videos I need to include in the email blast, I get the raindow striped thumbnail. Can I not uplaod multiple videos in one email blast?

[KristinaP68]

Actually it is now working for two of my videos, but one video still has the rainbow thumbnail.

[Mary_S]

Hello @KristinaP68 , You should be able to put in multiple videos without issue. I am sorry that you're getting the rainbow thumbnail.

I did pop into your account and was able to get a  couple of different Vimeo thumbnails to show. Check the most recent draft that starts with the word "VIDEO".  (You can decide which one you prefer and delete the other. )

How I got the thumbnail to work was by going to the video on Vimeo clicking the paper plane icon to get the share link. Then I grabbed the URL out of the embed code section. And that gave me an image thumbnail rather than the rainbow.