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Videos in email - link to YouTube not working

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MimiL121
Occasional Participant
‎10-25-2022 07:27 AM
0 Votes
‎10-25-2022 07:27 AM

When I paste in my YouTube video link I see a message from CC:

Oops! We can't find that link. Check the URL or reach out to our support team for more information.  See screenshot. But the link works when I paste it in my browser. It is the exact link I'm getting from Youtube.  Could you please let me know how I can fix?

 

1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎10-25-2022 10:51 AM
0 Votes
‎10-25-2022 10:51 AM

Hello @MimiL121 ,

 

At this time, Shorts are not compatible with the video block. While our devs continue to work on addressing this, I'd recommend using the image link alternative to accomplish the same task with it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
Administrator
‎10-25-2022 10:51 AM
0 Votes
‎10-25-2022 10:51 AM

Hello @MimiL121 ,

 

At this time, Shorts are not compatible with the video block. While our devs continue to work on addressing this, I'd recommend using the image link alternative to accomplish the same task with it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MimiL121
Occasional Participant
‎10-25-2022 11:08 AM
In response to William_A
0 Votes
‎10-25-2022 11:08 AM

brilliant, easy solution William.  Thanks so much!

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