I have a few videos in my email which are linked to Vimeo, four out five of them have thumbnails and the fifth one is just colored stripes. It is linked to the video and if you click on it it brings you there but it does not have a thumbnail
Does setting the video thumbnail through Vimeo allow it to show in your email campaign? I have taken a look at your account and can see you were able to get in contact with our phone support about this as well. This agent was able to determine it is a defect you're experiencing with this video block. The workarounds for this we suggest is to:
Does any of these workarounds help?
Hi @trinitysborg. This appears to be an issue that happens occasionally with Vimeo. What is the link to the video that you are trying to insert?