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Vimeo video not creating thumbnail in constant contact?

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Occasional Contributor

Vimeo video not creating thumbnail in constant contact?

I have a few videos in my email which are linked to Vimeo, four out five of them have thumbnails and the fifth one is just colored stripes. It is linked to the video and if you click on it it brings you there but it does not have a thumbnail

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Moderator

Re: Vimeo video not creating thumbnail in constant contact?

Hi @AlanJ161 

 

Does setting the video thumbnail through Vimeo allow it to show in your email campaign? I have taken a look at your account and can see you were able to get in contact with our phone support about this as well. This agent was able to determine it is a defect you're experiencing with this video block. The workarounds for this we suggest is to:

 

  1. Insert the share URL option by clicking the paper plane icon into a new video block
  2. Create an image of video and insert it as a clickable image to video
  3. Remove of the "s" from "https" in your video's URL

 

Does any of these workarounds help?


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Re: Vimeo video not creating thumbnail in constant contact?

Hi!  None of these workarounds are working for me.  Why does this campaign feature work correctly when I post YouTube videos?

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Administrator

Re: Vimeo video not creating thumbnail in constant contact?

Hi @trinitysborg. This appears to be an issue that happens occasionally with Vimeo. What is the link to the video that you are trying to insert?


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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