WE QUIT CC AT ORDERS FROM NEW OWNER, BUT WE FORGOT TO DOWLOAD OUR CONTACT MAILING LIST FIRST. HOW?

EddieW
Participant

We have sign-ups on our mailing list, then our boss sold the business and deactivated the CC account before capturing those email addresses. How do we reclaim them?

Can I just reactivate for one month and download them?

thanks

 

2 REPLIES 2
William_A
Moderator

Hello @EddieW ,

 

I sent an email to your account's main address with all the available contact details for your subscribed contacts, unsubscribed contacts, and the large number of contacts that had no permissions set, all as separate CSV file attachments.

 

If you need these files sent to an address other than your cancelled account's main email, then we'd need you to call general support to confirm security permissions live. Once confirmed, the phone agent can get the files sent to a different address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Thanks Will, I got the files without needing to reactivate, and they are perfect! 

I'm still hoping to talk the owner into joining back up, we shall see.

Much obliged
Eddie

  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar