WEBSITE HEADER ISSUE

[LeslieH54]

Hi just want to let you know there is a glitch in your website header. When scheduling our newsletter, the website header covers up the "Schedule" link causing us to have to go back to "Campaigns" then schedule from there.

[William_A]

Hello @LeslieH54 ,

We had a similar report earlier this week of an invisible box appearing over the Continue button in the 3ge builder. I'm not able to recreate the issue you're describing when testing in any of the browsers I have access to, for the Continue button of both 3ge and CPE, nor on the scheduling page for the emails. That's indicating it may be more connectivity related. By connectivity, I don't necessarily mean internet connection or speed, there are a number of elements that can affect website connectivity and accessibility on an individual basis. 

I'd recommend temporarily disabling any browser extensions you're running, as well as any ad/pop-up blockers, VPNs, or other security software. Then exit and re-enter the browser, and see if the Continue or Schedule buttons are still being blocked out. You can use the CSCTEST2 campaign in your account for the sake of this troubleshooting process. If you're able to click Continue and get to the scheduling page, then you can begin turning those temporarily disabled elements back on, and re-testing from your side to determine what was causing the issue. 

If it was an ad/pop-up blocker, VPN, or other security program that caused the issue, you may need to make sure our domains are safelisted in the program.