Want to Understand regarding my Billing Cycle.

[user65517]

Dear Support,

On 27-06-2020, I have received the below email with the Debit amount to our credit card account ending with for amount .

We do not understand why this amount has been debited to our Credit Card account.

We seek a clarification from you for which billing cycle is the amount debited to us.

Thanks and Regards,

Najmuddin

[William_D · Accepted solution]

Hello @user65517 ,

Looking at your account, it appears you went into a higher contact tier at some point this month, which resulted in a higher charge. However, I do see that you got your contacts back down (based on your current number of active contacts). Based on this, I'd recommend reaching out to our Billing team to discuss the contact tier discrepancy and get it reduced.

If you're unable to call them, we can get a ticket submitted for a callback. Depending on the size of their queue, this may take longer than the standard 1-2 business days. If you'd prefer this method, just reply here and let us know.