Hello @roderickd67. I'm sorry for any issues you have experienced trying to reach our support teams. Although we do not have email support, you are welcome to post your questions here in the Community as well as through our Twitter handle @CTCTHelp. Also, were you receiving any error messages when you were trying to connect to our chat support? Any information you can provide will assist us in trying to figure out what is going on and why you weren't able to connect.