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We could not verify your authenticated Sender Address

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Member

We could not verify your authenticated Sender Address

Good Afternoon, 

 

Last week we published the txt record we received from constant contact. It has for sure been published correctly on our side.

 

When I verify the dkim selector for CC I get a good public key back. 

 

I have added the proper spf info. 

 

I have verified our from and reply to emails. 

 

But when we try and do the return path test or really any test or campaign we get "We could not verify your authenticated Sender Address. Please contact support" 

Anything anyone can tell me? 

 

Thanks

3 REPLIES 3
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Employee

Re: We could not verify your authenticated Sender Address

Hello @BettyF95,

 

Thank you for reaching out to the Community! For assistance on self authentication, please give our Account Review department a call and they will be able to provide further information on why this error message is appearing. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Participant

Re: We could not verify your authenticated Sender Address

Hello

 

I have the same problem, can you tell me how to do? Thank you

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Moderator

Re: We could not verify your authenticated Sender Address

Hello @user54363 ,

 

When you get the chance, please reach out to our Deliverability team for additional guidance on making sure the self-authentication is set up the way its needed to be.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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