Thanks for posting, Iain! We definitely want to help make sure you get a template created for you. May I ask what form it is that you filled out? Was it this one? If not, please fill this out and one of the members of our Custom Services team will reach out to you to help with creating a template for you. Constant Contact no longer has a UK office, so it may be that you are emailing an address that no longer exists, I apologize about that.