We have an employee who retired

[R-lene]

Please delete  as user and billing. I tried and the site would not delete her. I am the person who creates, adds, deletes all constant email. 

[William_A]

Hello @R-lene ,

If their email address is being used for any of the account's emails, such as the main contact email or billing email, you'll need to replace those with a different verified address. Once their email is no longer being used for an account email, you'll be able to delete it. Users can be deactivated / deleted by the account owner at any time.