We need retrieve our contact lists


Dear support


Recently we have cancelled our account and we send this email to ask if it is possible to retrieve the contact lists. Could you send the lists, if possible, to the following emails .., we will appreciate your help. 






Hello @AlanA79,


I do apologize for any inconvenience, but we can't send your email lists to an email address that is not associated with the account. We will also need to do some verification for security of the account, so you will have to give us a call to get this done. You may also have to reactivate your account in order to get your lists. Please call us to see what can be done! Thanks. 

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article