We requested the refund

[user46076]

Hi, We have requested the refund and close the account. But without refunding you people have simple closed the account. i have not used the account at all after the trail period as its not billed that month we thought it has been closed. Now Feb 17th it has been billed immediately we have requested you refund that and close the account. But there is no refund initiated. So please process the refund and close the account.

[Frankie_P]

Hi @user46076 

I apologize this is the experience you've had with canceling your account. Though we are unable to go into an account's billing details here in the Community, it does look like you were able to speak with our Billing Support about this as well. In fact this agent has sent you a follow-up email on this as well. If you have any further questions or concerns about the status of your account or refund request please respond to that email directly.