For the last several weeks, I have been unable to properly draft my Constant Contact newsletters because the website crashes every 30 seconds. I can save quickly but it is taking a ridiculous amount of time to draft simple newsletters. I changed the format thinking that was the problem but even using the templates doesn't prevent the website from crashing.
I apologize for the experience you've had with trying to create your emails. We haven't had any reports of the site crashing, so thank you for reaching out to the Community to let us know.
Have either of you tried working in a different browser or private/incognito window? It's possible there is an extension or plugin in your browser settings that can cause interference with the site. If this doesn't work please reach back out to us and we can investigate further. Here is a link with the different ways you can get ahold of Support, along with the best numbers and hours to reach out by phone.
I have reported the issue through chat and I was cut off. It is very frustrating and taking so long to create a campaign. I have cleared history, used other computers, used other browsers and it is still happening. the error oops says to contact you but nothing has changed.
If you are still continuing to get the same error message when trying to edit your email after you have completed all those troubleshooting steps, you may have to recreate the email from scratch to make sure that error message stops. I apologize for any inconvenience this may cause. Once you have recreated your email, if the error message still continues, please email social_support(at)constantcontact(dot)com so we can do more research. Thank you!
Thank you for reaching out to the Constant Contact Community. I'm sorry that you are experiencing an issue with the website crashing. If you have tried all of the troubleshooting mentioned above and have also tried recreating the email and starting there, please email social_support(at)constantcontact(dot)com and provide your username, the name of the emails you are seeing this problem occur in, how soon after you start working it begins and a reference to this post and we will do further investigation.
Thank you for choosing Constant Contact. Have a great day!