Website Will not Load

SeniorExcursions
Participant

When I log onto Constant Contact successfully, It brings me to a completely white screen with the Constant Contact Logo Balls just Spinning endlessly in the Middle of the screen.  It is not a log in Problem, I can log in from other devices fine, but not on my Laptop.  Anyone help?

3 REPLIES 3
William_A
Moderator

Hello @SeniorExcursions ,

 

There's a few steps we can take to troubleshoot from within the Community. When you have the time, please go through the following questions, and respond / perform the actions mentioned to see if they alleviate your issue:

  • Does the navigation bar at the top (with My Campaigns, Contacts, Library, etc.) show up at all, or does the screen always show as 100% blank after logging in on your laptop?
  • Does the issue occur across multiple browsers accessed through the laptop, or just one?
  • Are your browsers 100% up-to-date on your laptop?
  • Does performing any other connectivity troubleshooting, such as clearing cached images and files (not passwords or cookies), alleviate the issue at all? 

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William A
Community & Social Media Support
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I am having the same exact problem. I have tried Chrome and Safari. I called Constant contact and they said to go get my computer looked at. I have the problem at my home  (Apple/ Mac) desktop computer and my office computer. I really want to make my weekly newsletter and this problem keeps happening. I did the steps you mentioned ---clearing browsing and cache. PLEASE HELP! 

Hello @ChristineP273,

 

It does sound like you may want to give our Support Team a call in order for them to share a screen with you and complete some troubleshooting steps. Please give them a call here with a screenshot of the screen and a speedtest so we can see your internet connection. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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