Website crashes

HeatherE163
Retail

Website crashes

Please work out the bugs so the website doesn't crash. I was working on a post and the site crashed so I lost all of my work. Please fix this thank you!
1 REPLY 1
William_D
Moderator

Hello @HeatherE163 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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