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Website loading problem

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Occasional Participant

Website loading problem

Hello!
I have problems downloading content on my site.
The content just stops loading.
You have to constantly log in, log out or try to download it again. It is too long.
If it helps you, then here is my site - stina
Tell me what could be the reason?

2 REPLIES 2
Highlighted
Moderator

Re: Website loading problem

Hello @user399959 ,

 

Are you building a website through our Web Builder? If so, it may be worth reaching out to them directly to see if they have any insight regarding your account.

 

It may also be a matter of connectivity, so you may wish to try some of these troubleshooting steps:

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

William D
Community & Social Media Support

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Highlighted
Occasional Participant

Re: Website loading problem

Thank
Your advice got through
The reason was the cache and the browser.

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